Privacy Policy

Your privacy is important to us. This page explains what information we collect, how we use it, and how we protect it.

Who We Are

This website is operated by Vanara Eco Resort, located in Bailan Bay, Koh Chang, Trat, Thailand.

If you have any questions regarding this Privacy Policy or your personal information, please contact us at [email protected].

Information We Collect

Depending on how you interact with our website or contact us, we may collect the following information:

Your name
Email address
Telephone number
Booking details
Messages you send through contact forms, WhatsApp, LINE or social media
Technical information such as browser type, IP address and device information

How We Use Your Information

Your personal information is used only for purposes related to our business, including:

Managing accommodation bookings
Responding to enquiries
Providing customer support
Improving our website and guest experience
Meeting legal and accounting obligations

Sharing Your Information

We do not sell or rent your personal information.

Information may be shared only with trusted service providers when necessary to process bookings, payments or legal obligations.

Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance your browsing experience.

Data Retention

We retain personal information only for as long as necessary to provide our services or comply with applicable legal requirements.

Your Rights

Depending on applicable privacy laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent where applicable

For data deletion requests, please visit our Data Deletion Policy page or contact us directly by email.

Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.

Contact

Vanara Eco Resort
37/5 Moo 1, Bailan Bay
Ko Chang District, Trat 23170
Thailand

Email: [email protected]